Privacy Policy

This Privacy Policy outlines how kamjelly.com.au collects, uses, and shares personal information when users visit or make purchases from the website. It covers the following points:

1. Personal Information Collection:
   • When visiting the website, certain device information is automatically collected, including web browser details, IP address, time zone, and cookies.
   • Additionally, as users browse the site, information about viewed web pages, products, referring websites or search terms, and interactions with the site is collected (referred to as “Device Information”).
2. Technologies Used for Collecting Device Information:
   • “Cookies” are data files placed on the device with an anonymous unique identifier.
   • “Log files” track actions on the site, collecting data such as IP address, browser type, referring/exit pages, and date/time stamps.
   • “Web beacons,” “tags,” and “pixels” are electronic files that record browsing information.
3. Collection of Order Information:
   • When making a purchase, users provide certain information, including name, billing address, shipping address, and payment details (including credit card numbers, email address, and phone number). This information is referred to as “Order Information.”
4. Use of Personal Information:
   • Order Information is primarily used to fulfill orders, process payments, arrange shipping, and provide invoices or order confirmations.
   • Order Information is also used for communication purposes, risk or fraud screening, and to provide information or advertising related to products or services based on user preferences.
   • Device Information helps screen for potential risk and fraud, improve the website, generate analytics on customer browsing behavior, and evaluate marketing campaigns.
5. Text Marketing Terms and Conditions:
   • Users who opt-in for text marketing and notifications agree to receive text notifications about their orders, including abandoned cart reminders, and text marketing offers.
   • Consent is not required for making a purchase, and users can unsubscribe from text marketing by replying with STOP or using the provided unsubscribe link.
   • Alternative methods of opting out will not be considered reasonable means of opting out. Standard message and data rates may apply.
6. Sharing of Personal Information:
   • Personal Information is shared with third parties to assist in using it as described in the policy.
   • Examples of third-party services mentioned include Kam Jelly Australia (powers the online store) and Google Analytics (used to understand customer site usage).
   • A Geo-targeting popup App is authorized for showing a generic location of purchase (e.g., suburb only) without sharing specific customer information.
   • Personal Information may also be shared to comply with applicable laws, respond to legal requests, or protect rights.
7. Behavioral Advertising:
   • Personal Information is used to provide targeted advertisements or marketing communications believed to be of interest to users.
   • Opt-out options for targeted advertising on platforms such as Facebook, Google, and Bing are provided.
   • Users can also visit the Digital Advertising Alliance’s opt-out portal for further opt-out possibilities.
8. Do Not Track:
   • The website does not change its data collection and use practices based on Do Not Track signals from users’ browsers.
9. Users’ Rights:
   • European or Australian residents have the right to access their personal information, request corrections or updates, and ask for deletion by contacting the website.
   • For European residents, personal information is processed to fulfill contracts or pursue legitimate business interests. Transfer of information may occur outside Europe, including to Canada and the United States.
10. Data Retention:
    • Order Information is retained for record-keeping purposes unless users request deletion.
11. Changes:
    • The privacy policy may be updated periodically to reflect changes in practices, operational needs, or legal and regulatory requirements.
12. Minors:
    • The website is not intended for use by individuals under the age of 18. The company does not knowingly collect personal information from minors. If a parent or guardian becomes aware that their child has provided personal information without their consent, they should contact the website to have this information removed.
13. Contact Information:
    • For any questions or concerns regarding this Privacy Policy or the handling of personal information, users can contact the website through the provided contact details.
14. Effective Date:
    • This Privacy Policy is effective as of 01/11/2023, and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
15. Consent:
    • By using the website or making a purchase, users signify their acceptance of this Privacy Policy. If users do not agree to the policy, they should not use the website. Continued use of the website following the posting of changes to this policy will be deemed acceptance of those changes.