FAQ
Q: Do I need a prescription when ordering?
A: According to Australian law, when importing generic medications, you are required to have an Australian prescription issued by an Australian doctor. Under the Australian Government TGA Personal Importation Scheme, you can import a three-month supply of medications for personal use. You can find more information about this scheme at here.
Q: How do I make a purchase?
A: To make a purchase, select your items and proceed to the checkout. At the checkout, you can choose to complete a one-time order or create an account. The prices displayed are in Australian dollars, and your transaction information is safe and protected. We prioritize the privacy of your personal details and do not share them with any third parties. After placing your order, we will send a confirmation to you. We offer two postal options, and you can find more information in the Delivery Details section. Orders over $75 are eligible for free shipping. If you wish to cancel your order before it is dispatched, please email us immediately, and a complete refund will be provided if the goods have not been shipped back.
Q: Will customs intervene with my purchase?
A: All the generic medications we supply come with the necessary documentation to ensure prompt delivery within Australia. These medications can be legally imported, and while customs may occasionally inspect a package upon arrival, it will not be confiscated.
Q: What are generic brand medications?
A: Generic medications are manufactured by reputable and licensed multinational pharmaceutical companies located in India. These medications work in the same way as brand name medications. It is worth noting that Australia is one of the few countries that allows its residents to import prescription erectile medications from overseas. However, it is illegal to import medicines such as opiate painkillers and steroids.
Q: Will I receive a receipt for my purchase?
A: Yes, absolutely! If the receipt fails to arrive quickly, please check your junk or spam folders.
Q: How are my items packaged and delivered?
A: All packages are discreetly addressed, with no description of the contents on the outer packaging. Your order will be dispatched in a secure package with your address and a tracking number. The tablets are contained in factory-sealed and tamper-proof blister foil packaging, with the manufacturer’s name and expiry date on each packet.
Q: Where do my ED meds come from?
A: All customers will receive a tracking number via email once their order is dispatched. By using the tracking number, you can monitor the progress of your order. Although it is rare, we understand that orders can occasionally go astray or experience delays. If your order does not arrive, please contact us, and we will assist you in locating it. If your order is lost, it will be reshipped to you. If your order is not delivered within 45 days, you will receive a full refund.
Q: What is your return policy?
A: If you have changed your mind and wish to return your purchased item, simply contact us after it arrives to arrange a return and payment refund. We strive to answer all your questions, so if we have missed something, please don’t hesitate to contact us.